COOKIES & PRIVACY POLICY
1 OUR APPROACH TO PRIVACY
1.1 At Ocean Village Investments Ltd (OVI) we are committed to preserving the privacy of our customers and visitors to this website.
1.2 This Privacy Policy explains what personal information we collect from users of this website and how we use that information from time to time. This Policy should be read in conjunction with our Terms & Conditions.
2 WHEN WE COLLECT PERSONAL INFORMATION
2.1 We ask for personal information from you in a number of circumstances:
When you make a booking with us or purchase any other product or service from us – whether online or through our customer service team;
When you contact us to discuss a booking or make use of our online berth booking management services;
When you subscribe to our e-mail notification service or enter competitions or register for promotions;
When you take part in surveys or provide us with feedback.
3 WHY WE COLLECT PERSONAL INFORMATION
3.1 We collect personal information to help us deliver an effective service as follows:
To fulfil any existing and/or future booking you make with us including necessary reservation, payment, administration associated with the arrangements and you recognise that, by providing us with such sensitive personal data, you give your explicit consent to us to process such data for the purposes set out in this policy;
To provide any other product or service you have purchased from us;
To deal with any queries or requests you have regarding your booking and manage any amendments you may wish to make or changes we need to advise you about;
To fulfil security, customs, immigration and border control requirements associated with your booking which may include providing information to the police and appropriate government agencies;
To make information available to appropriate third parties where necessary in the event of an emergency;
To provide you with information about products, services and promotions that may be of interest to you unless you have asked us not to contact you.
To ensure that content from our website is presented in the most effective manner for you and for your computer;
For quality assurance testing, market analysis, systems testing, analysis of statistics, benchmarking, auditing and performance measures.
4 OUR APPROACH TO DIRECT MARKETING
4.1 By accepting our Terms & Conditions and our Privacy Policy you are allowing us to contact you from time to time to provide you with information which we think you may find of interest. We may also pass on your details to other companies directly associated with Ocean Village Investments Ltd, Ocean Village Commercial Properties Ltd and Fairhomes Gibraltar Ltd so that they can tell you about products or services which may be of interest to you.
Contact may be made by post, telephone, email or social media.
You can contact us at any time to remove your details from our marketing database. Please give your name, postal address details and your email address.
5 WHEN WE MAY DISCLOSE INFORMATION TO THIRD PARTIES
5.1 We may disclose personal information to third parties including other companies directly associated with Ocean Village Investments ltd, Ocean Village Commercial Properties Ltd and Fairhomes (Gibraltar) Ltd), in connection with the purposes explained above.
6 COOKIES AND IP ADDRESESS
6.1 Similar to other commercial websites, our website may utilise standard technology to collect information about how our website is used by individual computers connected to the internet. Information may be gathered through cookies and Web server logs which allow us to monitor website traffic and to personalise the content of the site for you.
6.2 Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.